I am grateful to the noble Lord. He is absolutely right about the three/three appointments, but I would respectfully direct his attention to two features of Clause 22. First, whom the Lord Chancellor can appoint is circumscribed by subsection (4). One of the three has to be a barrister, solicitor or legal executive. The second must have
“experience in, and knowledge of, the lay advice sector”.
The third is somebody
“who has experience in, and knowledge of, information technology relating to end-users’ experience of internet portals.”
The second safeguard is in subsection (7):
“Before appointing a person under subsection (4)(a)”
there is a requirement on the Lord Chancellor to consult with
“the Lord Chief Justice … the Senior President of Tribunals, and … the relevant authorised body.”
So this does not enable the Lord Chancellor just to appoint three friendly faces—although I am sure no Lord Chancellor would do so. They must be people with a particular expertise, and there is a consultation requirement. I accept that the Lord Chief Justice, the Senior President of Tribunals or the authorised body do not have a veto, but, in the real world, it will ensure that we have proper people on the committee.
If I may, I will come back to the £25,000 point in a moment. I am conscious that I want to finish giving the Committee an assurance about assistance, so I will finish this point and then come back to the £25,000 point.
The assistance currently provided by HMCTS is offered over the phone through our Courts and Tribunal Service Centres. HMCTS has also designed and tested a digital support service to ensure that access is available even for those who need more intense support. The contract was awarded to We Are Digital in late 2021. We expect full national coverage by the late spring of this year. Users will be able to attend in-person appointments. It will also be possible for a trainer to attend an applicant’s home for in-home, face-to-face support. If the noble Baroness passes to me confidentially the name of the relevant individual, I might even be able to arrange a home visit. One-to-one video appointments will also be available for those who already have access to online services, as well as the support over the phone. Therefore, I believe that this level of support, combined with the duty in the Bill, is enough to ensure that the digitally excluded receive the support that they need.
Finally, I turn to the outstanding question from the noble Lord, Lord Pannick. I have been able to check while I have been on my feet. The position is that the
legislation is not limited expressly to those claims. I am told that they are first in line to be used under these procedures. The noble Lord’s question went further and asked what was anticipated would be done after that. I will write to the noble Lord once I have an answer which I am satisfied is absolutely clear. I am concerned to make it very clear to the Committee that civil justice in particular is going to change. It has changed and it will change. For example, there does not seem to be any clear reason why a claim of £25,000 would be done online and not one of £26,000. One always has to have a limit but, once we accept that justice can be delivered online, the question then is what cases are suitable. I will write to the noble Lord on that.
4.15 pm
The Committee must accept, as anybody who reads the speeches of the Master of the Rolls assiduously, which I am sure that the noble and learned Lord does, that this is the future of justice. It is not inconsistent with providing civil justice; it is the way of providing civil justice. At the moment, too many people are excluded. Having to go to your local court, even if for a case of £35,000 or £55,000, can exclude people. This is about improving access to justice.