My Lords, I signed and spoke to related amendments in Committee. I also take a perhaps rare opportunity to congratulate the Minister on a comprehensive and fair Amendment 84 that really addresses the concerns of workers who are particularly low paid and insufficiently respected.
Like the noble Lord, Lord Kennedy, I note that this demonstrates a hashtag I use often: #campaigningworks. USDAW has done so much work on this over so many years, as has the Institute of Customer Service and its Service with Respect campaign.
I want to ask the Minister two detailed questions. Does this also apply to people providing services over the phone or remotely? I am thinking particularly of Section 16 and threats to kill. It would appear that would also potentially be covered under this. If the Minister wants to write to me later that is fine. I also want to confirm—I think I know the answer but it is worth confirming for the record—that this is an offence committed against a person providing a public service. Will volunteers also be covered under these provisions? Many volunteers provide all kinds of public services and I think that is an important issue.