My Lords, I speak in support of the amendment. I thank the noble Baroness for bringing it forward. As she said, we met many years ago in her office upstairs, with representatives of the trade union USDAW to discuss these issues. We rightly pursued this point.
Many years ago, when I was about 14, I became a shop worker; I started working in a shop on the Walworth Road. It got me talking, and I have not stopped talking since. Meeting people gave me confidence. Equally, over the many years I worked there, there were often incidents when you were abused by customers. In those days, when someone paid by credit card you had to phone up if you were a bit suspicious. You had people legging it for the bus—there were all sorts of incidents. There were always issues. You would sometimes be abused by people who were seeking to do wrong: to shoplift or cause other problems. So I have first-hand experience of some of the problems that shop workers have experienced.
I was a member of USDAW. It is a fantastic trade union. It understands its members and the issues they have, and puts them forward persuasively to government and local authorities. It always did that. One of its long-running campaigns is called Freedom from Fear. You have the right to go to work, do your job, be paid for your work and not live in fear. Many shop workers have that issue; they are in fear of what will happen to them there. During the pandemic we have all seen some appalling stories of how shop workers have been treated. USDAW has been really good in standing up to that.
I pay tribute to John Hannett, the former general secretary of USDAW, to Paddy Lillis, the present general secretary, to the staff and to the many hundreds of thousands of USDAW members who have not let this issue rest. I also pay tribute to some really good employers, the supermarkets that understand the problems their staff have. The Co-op, Tesco and many others have stood up and backed the union and its members. This amendment has also been led by the work of Daniel Johnson MSP in Scotland. He got his Private Member’s Bill through last year.
What is really good about this amendment is how wide it is; it covers anybody delivering a service to the public. In some senses it is wider than my noble friend Lord Coaker’s amendment, which I think is great, and a better amendment. It is really good and we should do it.
I am really pleased. We all hear many stories about what goes on. My good friend Elaine Dean, the vice-president of the Central England Co-op, will tell you about some of the appalling incidents it has had with its members and with staff over the pandemic. I genuinely thank the Minister. She listened, understood and went back to the department and argued in support of the campaign, and we have come out with a good amendment. I thank her very much for that.