Absolutely. People must see it as a real threat.
It is not enough for the tech companies just to sit back and say, “We won’t do anything unless you come to us with the evidence. We’re not prepared to conduct our own research on our site about how people are using it and why they are using it.”
I do not believe that individual users of these platforms understand the way in which they can be targeted and the reason they receive the information that they receive. That creates confusing echo chambers, where people are not exposed to a plurality of views but systematically targeted—not just with fake news but with hyper-partisan content. It is being done for propaganda reasons and political reasons by foreign actors. If we do not see that as a threat to the democratic institutions of this country, and a threat to the western way of life, we are deluding ourselves.
The tech companies need to be doing a lot more. I have focused a lot on Facebook, but the same issues apply to Twitter. Twitter has also analysed accounts and information given to it by the US intelligence services. More academic work has been done on analysing those accounts because Twitter is a more open platform and it is possible to do that; in the case of Facebook, which is closed, it is not. The reason much of the interest has been in activity on Twitter is just that it is a more open platform, not because Twitter is being used in such a way and Facebook is not. The tech companies need to do more, and it has to be a higher priority for the intelligence services too.
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