I did note that point, but I am not sure that I agree with how the hon. Lady has expressed what I said. Let me provide one example. Many HMRC local offices are in very old buildings. As I said, some are over 100 years old and many are from the 1950s. Then there is the latest digital infrastructure, and many more taxpayers are interacting with HMRC digitally, through more than 7 million personal tax accounts. As anybody knows, it is difficult to bring an old office up to modern standards with the right digital infrastructure. If we want to make sure that staff can make the best use of modern computer systems and put them at the service of customers who increasingly interact digitally, it is much better to do so in newer buildings that have been bought for the purpose and where we have planned that sort of arrangement from the start.
HMRC Estate
Proceeding contribution from
Jane Ellison
(Conservative)
in the House of Commons on Tuesday, 10 January 2017.
It occurred during Urgent question on HMRC Estate.
About this proceeding contribution
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619 c169 Session
2016-17Chamber / Committee
House of Commons chamberLibrarians' tools
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2022-04-16 09:40:41 +0100
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