Of course. My hon. Friend is right to say that. As I have said, HMRC will respond in detail to the NAO report, and I will be pleased to discuss that with him. One of the NAO’s recommendations is precisely what he has drawn our attention to—that there should be an iterative process of learning from every part of the move, ensuring for example that experience from the first regional centre to be opened is reviewed and lessons learned from it. This is a long programme of change; it is not an overnight transformation. It is absolutely right to review it at every stage so that we learn as we go along.
HMRC Estate
Proceeding contribution from
Jane Ellison
(Conservative)
in the House of Commons on Tuesday, 10 January 2017.
It occurred during Urgent question on HMRC Estate.
About this proceeding contribution
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619 c167 Session
2016-17Chamber / Committee
House of Commons chamberLibrarians' tools
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