If the hon. Lady permits me to advance further in my speech, I will refer to that issue in a few moments.
TfL is responsible for one of the world’s biggest transport networks. On the tube alone there have been 1.3 billion passenger journeys over the past year. TfL is also responsible for a multi-billion pound investment programme to improve capacity and the connectivity of the transport network. London Underground, the subsidiary responsible for providing the tube service, has achieved improved reliability, with a 40% improvement in recent times. Since TfL took over the Overground network in November 2007, demand for its services has quadrupled, delays have been cut by two thirds and customer satisfaction has risen from 70% to 82%.
TfL is providing 25% more capacity to Overground services to help meet growing demand. The network was expanded in May to include the West Anglia inner suburban routes. TfL is the joint sponsor with the Department for Transport of Crossrail, the largest transport project undertaken in the capital for many years. The delivery company is a wholly owned TfL subsidiary and the project is on time and within budget.