Perhaps I may seek a tiny bit of clarification. The noble Earl spoke about the ombudsman as being almost a final port of call. Will the Minister confirm that the ombudsman would have the ability to investigate any organisation that is providing services to patients if it is in receipt of any NHS money whatever—not only if the care for an individual patient is commissioned from it but if it is receiving a block grant? In particular, I have in mind services such as those provided by hospices that may be receiving a block grant but do not have a specified contract per patient, and it may be that its patients want to question what is going on or that they have a concern that they wish to express and take further. Apart from the local complaints service within the organisation, it is really important that such patients have the same ability as other patients to have oversight through the ombudsman. I know that we have discussed this previously, and I am seeking clarification today on that issue.
Health and Social Care Bill
Proceeding contribution from
Baroness Finlay of Llandaff
(Crossbench)
in the House of Lords on Wednesday, 8 February 2012.
It occurred during Debate on bills on Health and Social Care Bill.
About this proceeding contribution
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735 c340-1 Session
2010-12Chamber / Committee
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