Education Bill

My Lords, I should like to bring in the point of view of parents because many of them do not know who to complain to. I recently came across a case of a mother whose son was excluded. He was bullied at school and the SEN provision at that school was not particularly good, but because he was bullied he responded and got excluded. The mother thought that he was being treated unfairly but did not know who she should complain to. She wrote to her MP and me, and I could not tell her the best route to take. We therefore have to consider educating parents on who they need to complain to, and I support the amendment of the noble Lord, Lord Low.