Health Bill [HL]

I have always had a fairly radical view about this. I do not think anyone could work in health or social care without having the attributes of treating people with dignity and respect. If an issue arises, I do not think the quality account is the way for redress, but it provides information to the users of the service. Ultimately, any health or social care provider is accountable to its local population. If that information is captured through an independent assessment of the patient experience, where dignity and respect had been challenged in a provider, there are two ways patients can exercise their choice, but the complaint element could be addressed through other mechanisms.