Identity Cards Bill

Experience in public service provision shows that people prefer an appointment system so that they can plan their time around a specific time as opposed to having to wait for an unspecified period in a waiting room. I do not know about the noble Lord, but when I go to my doctor’s surgery I now expect to have a specified appointment time. I actually ring up and ask for one, and our surgery is extremely effective in providing me with one. What I do not like is to turn up and wait for an hour in a long queue. I prefer to be told when I can have my appointment and when I can see a particular doctor.