Commissioner for Older People (Wales) Bill [HL]

moved Amendment No. 104:"After Clause 14, insert the following new clause—"    ““COMPLAINTS PROCEDURE IN RESPECT OF THE COMMISSIONER (1)   The Commissioner must establish a procedure for the investigation of complaints made in respect of his actions or omissions relating to the discharge of his functions. (2)   The procedure established under subsection (1) must include provision about— (a)   how a complaint may be made; (b)   the person to whom a complaint may be made; (c)   the period within which consideration of a complaint must begin and should be concluded; and (d)   action that the Commissioner must consider taking in response to a complaint. (3)   The Commissioner may amend the procedure established under subsection (1) from time to time. (4)   Before establishing or amending the procedure under subsection (1) the Commissioner must consult the Assembly. (5)   After establishing or amending the procedure under subsection (1) the Commissioner must send a document setting out the procedure to the Assembly.”” The noble Lord said: I gave notice at Second Reading that the Government intended to bring forward an amendment to require the commissioner to establish an internal complaints procedure. The effect of the amendment is to place a duty on the commissioner to establish a complaints procedure. This procedure must include provision for how and to whom a complaint may be made, the timescales within which complaints will be considered, and action that the commissioner must consider taking in response. I beg to move.