My Lords, I will make a short contribution so that I do not disappoint the noble Lord, Lord Moylan; I will make a few direct and crunchy comments. First, I thank colleagues who participated in the debate for giving me a hearing, especially when I raised concerns about their proposals. It has been a constructive process, where we have been, as the Minister said, kicking the tyres, which is healthy in a legislature. It is better to do it now than to find faults when something has already become law.
I am in the unusual position of having worked on problems comparable to those we are now placing on Ofcom’s desk. I have enormous empathy for it and the hard work we are giving it. I do not think we should underestimate just how difficult this job is.
I want to thank the Minister for the additional clarification of how Ofcom will give orders to services that provide private communications. Following on from what the noble Baroness, Lady Stowell, said, I think this is a challenging area. We want Ofcom to give orders where this is easy—for example, to an unencrypted service hosting child sexual abuse material. The technology can be deployed today and is uncontroversial, so it is important that we do not forget that.
I heard the Minister say that we do not want Ofcom to move so fast that it breaks encryption. It should be moving but it should be careful. Those are the fears that have been expressed outside: on the day that this becomes law, Ofcom will issue orders to services providing encrypted communications that they will not be able to accept and therefore they will leave the UK. I think I heard from the Minister today that this is not what we want Ofcom to do. At the same time, as the noble Baroness, Lady Stowell said, we are not expecting
Ofcom to ease off; any online service should be doing everything technically possible and feasible to deal with abhorrent material.
I humbly offer three pieces of advice to Ofcom as we pass the baton to it. This is based on having made a lot of mistakes in the past. If I had been given this advice, I might have done a better job in my previous incarnation. First, you cannot overconsult; Ofcom should engage with all interested parties, including those who have talked to us throughout the process of the Bill. It should engage with them until it is sick of engaging with them and then it should engage some more. In particular, Ofcom should try to bring together diverse groups, so I hope it gets into a room the kind of organisations that would be cheering on the noble Lord, Lord Moylan, as well as those that would be cheering on the noble Baroness, Lady Kidron. If Ofcom can bring them into the room, it has a chance of making some progress with its regulations.
Secondly, be transparent. The more information that Ofcom provides about what it is doing, the less space it will leave for people to make up things about what it is doing. I said this in the previous debate about the access request but it applies across the piece. We are starting to see some of this in the press. We are here saying that it is great that we now have a government regulator—independent but part of the UK state—overseeing online services. As soon as that happens, we will start to see the counterreaction of people being incredibly suspicious that part of the UK state is now overseeing their activity online. The best way to combat that is for Ofcom to be as transparent as possible.
Thirdly, explain the trade-offs you are making. This legislation necessarily involves trade-offs. I heard it again in the Minister’s opening remarks: we have indulged in a certain amount of cakeism. We love freedom of expression but we want the platforms to get rid of all the bad stuff. The rubber is going to hit the road once Ofcom has the powers and, in many cases, it will have to decide between one person’s freedom of expression and another’s harm. My advice is not to pretend that you can make both sides happy; you are going to disappoint someone. Be honest and frank about the trade-offs you have made. The legislation has lots of unresolved trade-offs in it because we are giving lots of conflicting instructions. As politicians, we can ride that out, but when Ofcom gets this and has to make real decisions, my advice would be to explain the trade-offs and be comfortable with the fact that some people will be unhappy. That is the only way it will manage to maintain confidence in the system. With that, I am pleased that the Bill has got to this stage and I have a huge amount of confidence in Ofcom to take this and make a success of it.