My Lords, I too wish to mention the brilliant introduction to this group of amendments by my noble friend Lady Lister. I was also completely moved by the speech of my noble friend Lady Primarolo, whose experience I shared in the other place.
Universal credit is complex. It came about after I left the House of Commons and I do not do constituency surgeries any more, but is it working well? I think it was in 2018, as what I might call a floating member of the Select Committee on Statutory Instruments at a time when extra members were needed, that I saw first-hand the inability of the DWP to take on board some of the issues.
I have a very brief cautionary tale about universal credit from first-hand experience. Late last year I received a note from the family of a former constituent. They are in Australia, and they were getting hassle from the DWP about debt relating to a Social Fund loan in 1994. The couple in Australia were informed that they were claiming universal credit and that the debt would be taken from their payments each month. It did not take me long to get that sorted—about a month—but when I thought it was all closed, they received more letters demanding repayments.
The alleged debt was from 1994; they have been in Australia since 2006 and the first contact from the DWP was in 2019. They have never had a loan or been on universal credit. In fact, as I informed the DWP, I suspected that there was an internal fraud going on. This got sorted completely just before Christmas when the DWP confirmed that no claim for universal credit had been made by them or anyone using their details. Interestingly, the DWP said in writing: “Regrettably, it appears to be a system error.” So I do not need any lectures from anyone—I know I am not going to get one from the Minister because I have great respect for her—telling me that all is well with universal credit; to judge by my brief experience of a particular case and my experience on the statutory instruments committee, it clearly is not.
On the points made about the split in the benefit and its construction, it was obviously done in such a way that it is completely out of bounds for anyone fleeing a home because of domestic abuse. I certainly hope these points are going to be taken on board.