I thank noble Lords for all their contributions. The noble Lord, Lord Knight, wanted to know what “reasonable” meant in this context. The Financial Conduct Authority has set requirements on insurers in relation to the steps they must take in the case of insurance contracts that are automatically renewed. In this context, our view is that those steps are likely to be reasonable. As to how they get in contact, it is by normal business procedure acceptable to the FCA. Normally emails and so on is the way they do that.
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I agree that the language can be very complicated and we are certainly working to make it understandable to everyone. We are still talking to stakeholders about issues that they may have. For instance, on the insurance amendment we talked to the ABI and Lloyds and worked with them when we drew up the amendment. We will carry on doing that with anybody who wishes to be in touch with us. I think that answers the questions asked by the noble Lord, Lord Clement-Jones. We are certainly still in touch with people.