Well, my Lords, I can just take you through our plans in this area so let me continue to do that. For those who cannot get digital information, we will ensure that they can still get the information they need. Our statements will give individuals their up-to-date state pension position, including their foundation amount, based on their national insurance record to that point. Where appropriate, the statement will tell them how many further national insurance qualifying years they need to reach the full amount of single-tier pension. As noble Lords will appreciate, it takes a few months at the end of every tax year to ensure full consolidation of national insurance records. However, as now, people will still be able to get a statement based on their contributions up to the previous tax year, and we will update our statements to reflect people’s full record for their pre-2016 years as soon as the relevant data are in place.
PAYE records are now mainly electronic but we are working on an assumption that records on account should be ready by October 2016 for the April introduction. As for the timetable for sending out statements, we can give people accurate information on their single-tier position when all their contribution and credits to that point are recorded on their national insurance record. From Royal Assent, we will include simple information about single tier, including the relevance of this estimate in terms of working out their single-tier foundation amount. From implementation in April 2016, our intention is to provide an on-demand, largely digital, statement service.
Regarding the noble Lord’s question on querying the details, in practice relatively few people currently actually do query. However, we want to ensure that the
default position is as simple as possible and we will, as now, ensure that where it is required people can get a detailed breakdown of the calculation. For people who are unable to access digital media, we will ensure that they receive the support they require in a non-digital way and we will work that up. To revert to the point on the implied question of issuing everyone with a statement, the issuance of a large number of unprompted statements—potentially millions of statements—would be expensive in terms of IT costs, production costs, postage and staff. Our evaluation of previous unprompted statement exercises show that there has been little, if any, benefit, and solicited statements are a better way of getting information to people.
I turn now to the amendment of the noble Baroness, Lady Greengross. We know that the statement service alone will not be sufficient to inform and educate the public about the simplifications to the state pension system. We are developing a wide-ranging communications strategy, informed and supported by work across government to build financial capability. This will sit alongside the work I described earlier around improving the provision of information across the pensions industry.
To communicate on the single-tier reforms, with HMRC we are already carrying out research, testing language and building on the lessons learnt from automatic enrolment. We are in contact with front-line workers and consumer representative groups. Clearly, it will be important to have an effective mechanism in place for assessing the impact of our communications activity. This will form a key part of our communications strategy. We will publish a detailed update of our communications strategy in the new year, setting out how we will raise awareness and understanding. We will of course communicate that with noble Lords from the outset.
I hope that I have assured the noble Lord and the noble Baroness that the Government are fully committed to ensuring people will continue to have access to information on their state pension position to enable them to plan effectively for their retirement and, as previously stated, we will share our communications strategy with noble Lords.
5.30 pm