The more the Minister describes this, the unhappier I get. The people who most need the information are those who least know that they need to know it—they do not know what they do not know. For me, that was the clear result from the TPAS survey: they did not know that changes were happening and they did not know when they were going to retire or how much they were going to get, and they had not done anything about it because they did not know what to do. That is the first problem: that those who request it—the Minister’s 600,000 a year—are those who are probably more alert to pension issues and more capable of responding in that way.
The second point if we are going to do this digitally is that we are talking about a group, particularly women, who may very well not have access to any such digital back-up at all. My housing association is already seeing issues with this in spades regarding the universal credit. I am doubly worried if, first, we are only responsive to requests and, secondly, if we propose to do this digitally, those who most need help will not get it and they will be the ones who suffer an impaired pension, even though, had the Government acted differently, they might have had enough time to turn the situation around.