I thank the hon. Gentleman for his intervention and completely agree; there is an outbreak of consensus across the House. These are such important and necessary changes.
I am pleased that my hon. Friend the Member for South Basildon and East Thurrock has made provision for maintaining the paper route, with a fluid system in which it is possible to use both paper and digital. It is not just older people who sometimes struggle with accessing or using technology, although I have been approached repeatedly by constituents who are upset or concerned that they are not able to access the full range of services from various providers for that reason. There is also a digital divide. I represent a constituency that is not particularly affluent. There are people who simply do not have access to the technology or might not have had sufficient training in using it to feel confident going through this process, whereas if somebody can sit down with them and go through a form, they have the certainty that it is being dealt with properly, so I am pleased that my hon. Friend has maintained that route.
The Bill strikes the balance between improving the efficiency and processing times of applications and minimising the dangers of fraud. These circumstances are never easy—they are often some of the most heartbreaking and challenging situations, where loved ones are simply losing capacity and people have to make difficult decisions about what happens to them next. The Bill is a step in the right direction. It eases the burdens on individuals and takes away some of that difficulty and stress. It removes some of the expense, which blocks some people from accessing this, and gives people flexibility and choice. I strongly commend the Bill to the House and thank my hon. Friend the Member for South Basildon and East Thurrock for his diligent work on it.
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