The measures in the Bill could transform how we view and engage with pensions, and I welcome the huge progress that that represents. Pensions are technical and complicated, and decisions about saving for our future, and about what to do with all our savings, are incredibly important. Naturally, the Pensions Schemes Bill is incredibly detailed and technical, but its overarching aim is clear: it is about protecting and empowering consumers.
Today I will talk about the tension that arises between giving savers the power to make the best choices, while protecting them from those who seek to scam or exploit them. Across quite a lot of what we do in politics, and in many of the decisions that we make as a nation, there is a tension between supporting free choice in decision making and ensuring that there is a safety net and some degree of protection.
Changes to workplace pensions and the introduction of pension freedoms has meant that individuals now take more decisions about, and responsibility for, their pensions. Free choice and autonomy are dependent on several things, however, including access to the correct information and the ability to understand it; freedom from coercion, either implicit or explicit; and not being duped by scammers. The Bill rightly focuses on those areas.
On access to information, the introduction of a pensions dashboard will lead to real improvements in accessibility and consumer confidence in planning for retirement. For too long, finding out about and understanding
one’s pension and savings has been excessively complicated, and information has been inaccessible. The measures in the Bill to require pension funds to provide data represent a huge step in addressing the issue. To achieve the maximum benefit, however, we must work to ensure that full state pension data is included, as well as a means of tracking all small pension pots that an individual may have accrued.
As many hon. Members have said, gone are the days when people had a job for life. Most of us will do many jobs throughout our careers, and I suspect that those in the House are very mindful of that. That leads to people having many small pension pots, adding further complexity and confusion to planning for retirement. The ability to track pension pots and bring all that data together will give individuals the information and the power to make the best decisions for themselves.
It is not sufficient for the information simply to be there; people have to want to access it, know that it is there and be able to use and understand it. Not everyone will have the confidence or ability to review their pensions data. Arguably, those who are most engaged with their pensions are those who need the least support. We must therefore ensure that, alongside the pensions dashboard, communication to individuals is clear and that support around it is available to help everyone to build confidence in their ability to manage their financial affairs. Probably for most people at the moment, thinking about their pensions in 20 or 30 years’ time and delving into planning for the future is the last thing on their minds, but it is a crucial thing that all of us must do and do early on. It is how we get that message across and ensure that when people think, “You know, I’m going to see where I am at and have a think about how much I’m saving,” there is an easy route to getting that information, processing it and starting to make sound financial decisions.
Of course, when people go on that journey, out come the crooks. Sadly, when it comes to scamming, there are many crooks in the world. The Work and Pensions Committee heard harrowing evidence of the scale and impact pension scams can have on people’s lives; in some cases people lost their life savings just as they were planning to retire, with no ability to get back into employment to recoup them—the worst possible situation. We know that in times of economic stress, such as the current pandemic, the rate of scams increases. I therefore especially welcome the additional powers for the regulator, the greater sanctions on employers or trustees who do not fulfil their obligations, and the measures in clause 125 to protect individuals from scams. The ability to introduce conditions on a member’s right to transfer their pension means safeguards can be added to prevent money being sent to scam accounts, but the scammers will not go away and we must strive to do more.
There is clearly a difficult balance to be struck between enabling an individual’s freedom of choice and protecting those who may be vulnerable to exploitation. The Bill introduces many positive changes and safeguards. It will improve access to data and improve confidence. It also lays the foundation for a vast improvement in how we can engage with pensions and savings, but I remain concerned about those who are vulnerable to exploitation. I therefore urge Ministers to continue to explore ways to identify those who are most vulnerable to exploitation, to crack down on fake webpages, to pursue international crime gangs who are responsible for a lot of such offences, and to work closely with industries, charities
and the social care sector to ensure that we can protect and support those who are most at need. People should be able to choose to do what they want with their pension and plan for their future free of the threat of being a victim to a pension scam.
2.22 pm