Pensions are often the biggest pot of money that anyone will have. They hold the promise of future financial security and are hugely important to millions, but they are also complex and more needs to be done to support people in understanding this crucial topic. Increasing choice through pension freedoms has had a big downside, in particular for those moving out of defined-benefit pension schemes.
In 2017, the British Steel pension scheme was being reconfigured. Steelworkers were being circled by pension sharks to encourage pension transfers. One steelworker family from Blaenau Gwent was approached by a rogue financial adviser while they were away at their caravan on a family holiday, and he sweet-talked them into a bad deal. Such rogue advisers are often propped up by completely unregulated introducers, who are still not being properly investigated by the Financial Ombudsman.
Our Parliament’s Work and Pensions Committee, in its report on this long and sorry tale, concluded that steelworkers were “shamelessly bamboozled” and that the industry’s response has often been “too little, too late”. It is a scandal that continues to have a devastating impact on steelworker families in my constituency and on thousands more across the country. The case study shows a slowness to respond by regulators. Predatory behaviour is all too common, and more action is needed to tackle it. Rates of genuine criminal enforcement against rogue advisers is low, and advice to steelworkers
remains confusing, so it is vital that the Bill brings forward the protections that should have been in place for steelworkers three years ago.
I welcome the Bill’s commitment to strengthening the powers of the Pensions Regulator when it comes to enforcement and penalties; that is overdue. However, I think the Bill still leaves consumers vulnerable to being ripped off through a new market that could be created by the dashboards that have been mentioned. If the Government reject Labour’s amendments in the other place, I urge them to provide some answers to the following key questions.
Has the Minister had conversations with the FCA and other agencies about putting in place proper measures for the regulation of any new dashboard market? The FCA, in particular, seems more concerned about what happens in the City of London than what happens in the kitchens of consumers across our country. What accountability measures will be put in place to ensure that regulators protect and prioritise consumers first? People who have issues with their pensions too often face an alphabet soup of different agencies and regulators. What steps will be taken to ensure that regulators’ responsibilities are clearer for the consumer?
The Government say that this Bill will ensure that pension schemes are fit for the future. To make sure that that is the case, they must also reflect on the mistakes that have been made in the past. Protecting consumers must always be our top priority. The British Steel pension scandal may have been unique to the south Wales valleys and other steel towns across our country, but the issues that it represents can equally be found in our country’s suburbs and cities. I hope that the Government will learn the lessons of the recent past and ensure that consumers and pensioners are protected for the future.
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