First, I congratulate my right hon. Friend the Secretary of State and, in particular, the Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Hexham (Guy Opperman), on their long-standing commitment to improving security for all our people in older age. My hon. Friend the Member for Hexham has shown over a lengthy period his commitment to securing older age for all in our country.
I would like to make four brief points, which I hope my hon. Friend will take into account as this excellent Bill continues its passage through both Houses. First, I would like to talk about the safety of pensions. There is no doubt that auto-enrolment has been a huge success for many, but Ministers will be aware that some people—particularly those on low pay—have been auto-enrolled into a pension scheme and found, when they tried to get information on their investment, that the company handling their pension is, in fact, a bogus firm.
I vividly recall a constituent coming to see me at my surgery. He was a delivery worker on fairly low pay. He was concerned about his auto-enrolled pension and wanted to know what was happening to his assets. He was trying to get an answer from the administrator for that firm and was simply told that the assets had decreased in value. When he tried to find out more, the firm would not engage with him. It was incredibly difficult for me, as someone who is quite familiar with the asset management sector, to get on to the ombudsman
on his behalf. It was very difficult to get answers out of anyone. I urge my hon. Friend to ensure that we have the ability to clamp down hard on scams of all sorts, including by those who provide auto-enrolment schemes, and to enable people who may not be at all familiar with managing assets and their own investments to seek redress where necessary.
My second point is about the structure of pensions. I completely agree that the dashboard concept is a great idea. There is no doubt that it will transform people’s ability to hang on to all their small pension pots from the various jobs they have had. Most people these days have several jobs during their career, not just one or two, and it can be a case of people looking in the back of a drawer and trying desperately to remember the name of the company where they worked for six months. That is why we end up in a situation where lots of people have lots of little pots that they never manage to lay their hands on. I ask my hon. Friend, as he considers the next steps for pensions, to consider properly the potential for creating a lifetime pot that follows the worker. Obviously, that would be a radically different approach to the pensions dashboard that enables people to keep track of all those pots, but, actually, when individuals try to consolidate a pension, quite often the transfer value of that pension is considerably less than the pay-out value if they hang on to it. That is often why one pension pot will try to hang on to a person as one of its members and stop them going somewhere else. In my view, it would be worth while looking at a pot that follows the individual that they then keep paying into wherever they work throughout their career.
In 2014, which seems like light years ago now, I was City Minister and I was very proud to be working with George Osborne, who was Chancellor at the time, to introduce the pensions freedoms. I heard what the hon. Member for Stalybridge and Hyde (Jonathan Reynolds) said about that being an opportunity for scammers. I completely agree that some of the measures that have been put in place have really helped with that, and that, indeed, there have been some major problems. However, I do not agree that we should not have brought in those measures, because the ability of many people to then get a decent amount of money on retirement was quite life-changing for them. It enabled some to have a great holiday. It enabled others to help their children buy their first home, or to pay off their own mortgage to give them greater security as they went into a lower income in a later stage of their life.
At that time, back in 2014, we also upgraded the Pensions Advisory Service, so that people could get good advice on how best to manage their own pension assets. In my view, this has been a positive change, but there is still a very low level of understanding of pensions among members of the public, so for many, making decisions about what to do with their pension freedom or with any kind of investing is a really worrying time. That leaves them open to crooks and scammers. I ask my hon. Friend the Minister what conversations he has had with the Secretary of State for Education about adding an applied practical element to the maths GCSE that would educate young people on issues such as pensions, mortgages, car finance schemes, and, yes, student loans. What more can be done to enable people to familiarise themselves better at a younger age, so that it is not such a mystery to them as they reach the shockingly old age of people like me—