Privatised Probation System

My constituent Sam Cook was stabbed to death last year. His killer was on licence having been released after being convicted of a similar knife offence, but the probation officer did not know how to use the IT system, so the monitoring of the killer was not appropriate to the concerns of the probation service. I have no idea how that could possibly happen, and I am sure that the Minister is the same. Will he therefore tell us what processes are in place to ensure that processes are properly carried out, that every member of staff is trained to use the system and that we never again see another young man like Sam Cook killed due to inadequate supervision?