Health Bill [HL]

Amendment 63A is probably the most important amendment that we have looked at today. A feature of voluntary sector organisations—I declare all my interests and involvements, which I hope will count—is that they listen to the person in front of them par excellence, which is why patients and carers seek them out and use them and they continue to thrive. They also build enormous experience through listening, so that when problems arise they can advise in a flexible way. Nor are they locked into the rigid guidance, protocols and formats that there may be in more standard organisations. It is very important that people using direct payments can obtain advice and support from outside the statutory sector as well as commission such services. Outside support will probably prove to be the most invaluable thing of all, which is why this amendment is so important.