The Minister mentioned that a lot of pensioners are able to access information about benefits by telephone. One of the issues raised in the equivalent debate last year was the poor quality of service given by a number of call centres. Is she convinced that things have moved on and that when people phone up for help they get the support and advice they need?
Social Security
Proceeding contribution from
John Barrett
(Liberal Democrat)
in the House of Commons on Thursday, 12 February 2009.
It occurred during Debates on delegated legislation on Social Security.
About this proceeding contribution
Reference
487 c1547;487 c1545Session
2008-09Chamber / Committee
House of Commons chamberSubjects
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2024-04-21 09:49:34 +0100
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