Legal Services Bill [Lords]

In the debate about complaints—MPs have great experience of complaints against solicitors rather than against members of the Bar, although there are complaints against both—does the hon. Gentleman accept that the system has sometimes not worked very well for the professions, either? Significant numbers of solicitors have been unhappy about the old system of dealing with complaints, which has been as bad at dealing quickly with their concerns as it has been at dealing with the concerns of lay users of their services.