Consumers, Estate Agents and Redress Bill [Lords]

The right hon. Gentleman made an important point about vulnerable customers and disconnection. The clause on disconnection requires the new body to take up the consumer’s case and advocate on their behalf. The clauses on vulnerable consumers enable it to do so, but do not necessarily require it to do so. If it does not have the resources, it may set a high threshold for the vulnerable customers whom it agrees to help.