Consumers, Estate Agents and Redress Bill [Lords]

The Minister talks about the new body being an advocate for consumers. Does he mean that it will be so in a general sense by advocating the needs of consumers, or does he envisage it taking up specific issues? I know that changes have been made in the Lords in respect of some energy consumer issues, but there is still concern that vulnerable people might not get their cases dealt with quickly unless someone acts as their advocate.