Legal Services Bill [HL]

I am reassured to the extent that the Minister is anxious to ensure that the powers that I suggest the board should have ought to be on the face of the Bill. However, I am by no means certain that the performance target requirements deal with the issue either. Performance targets are very often concerned with percentages, costs and many other things that are not necessarily directly to do with a pattern of consumer dissatisfaction. It is those concerns that I am seeking to address. I am not unresponsive to what the Minister said—I have no doubt that she has this in mind—but the question of who deals with a failing OLC needs to be answered comprehensively. There are certain instrumentalities for dealing with certain shortcomings, but they are not sufficiently comprehensive. I hope that the Minister will look again at this matter and consider whether it is possible to meet these concerns by importing something into the Bill.