Welfare Reform Bill

Does my hon. Friend share my concern that many people moving away from receiving benefits often find themselves in low-paid employment? Does he agree that the quality of service given to those vulnerable people by Jobcentre Plus in particular is of paramount importance? I have received a number of representations from my constituents on these matters. One deaf person who is also unable to speak was refused a British sign language interpreter for a work-focused interview. How will the quality of service offered to such clients be improved?